Shipping policy

 Our Shipping Promise

We deliver calming pet beds, indestructible toys, and pet gadgets straight to your door—quickly and safely!

Key Details at a Glance

📍 Shipping Regions: UK Mainland, Northern Ireland, and select EU countries.
⏱️ Processing Time: 1-2 business days (orders placed after 2 PM GMT ship next day).
🚫 COD Not Available: Payment is required upfront via secure methods (credit/debit card, Stripe).

UK Delivery

🚚 Standard Shipping:

● Cost: FREE on orders over £10 

● Delivery Time: 2-11 business days.

International Shipping (EU)

🌍 Rates & Times:

● Cost: Calculated at checkout based on destination.

● Delivery Time: 3-11 business days.

● Customs Fees: You’re responsible for any duties/taxes. We’ll never charge hidden fees!

Tracking Your Order

🔍 Stay Updated:

● Track your package via the link in your shipping confirmation email.

● Issues? Email us at Calmingdogs.co.uk@gmail.com with your order number.

Missing or Damaged Packages?

🛠️ We’ve Got You Covered!

● Lost in transit? Contact us within 30 days for a replacement/refund.

● Damaged item? Send photos to Calmingdogs.co.uk@gmail.com, and we’ll resolve it ASAP.

Pet-Safe Packaging

♻️ Eco-Friendly & Secure:

● All items are packed in recyclable materials.

● Toys/beds are sealed to protect against moisture and odors.

Need Help?

📩 Contact Us:

● Email: Calmingdogs.co.uk@gmail.com

● Hours: Mon-Fri, 9 AM - 5 PM GMT

Updated: 10 FEB 2025 | Complies with UK Consumer Rights Act 2015

Why Pet Parents Love Us

✨ Transparent Costs | ✨ No COD Hassles | ✨ Pet-Safe Shipping